12012 Supervisors, library, correspondence and related information workers

What this occupation covers

Supervisors of library, correspondence and related information workers supervise and coordinate the activities of workers in the following unit groups: Survey interviewers and statistical clerks (14110), Library assistants and clerks (14300), and Correspondence, publication and regulatory clerks (14301). They are employed throughout the public and private sectors.

Official main duties

The NOC profile lists 7 main duties for this code.

• Coordinate, assign and review the work of clerks engaged in the following duties: conducting surveys and interviews; collecting and compiling statistics; preparing and issuing licences, passports and other regulatory documents; reshelving books and performing other tasks in libraries; writing correspondence including e-mails and preparing material for translation and publication
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Resolve work-related problems, monitor services provided by clerks and agents, and prepare and submit progress and other reports
• Train workers in job duties and company policies
• Requisition supplies and materials
• Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
• May perform the same duties as workers supervised.

Do not copy these lines into your reference letter. The letter has to describe what you actually did, in your employer’s words. DUTYPROOF flags wording lifted from the NOC as something to review, and an officer reading a letter that mirrors the NOC reads it the same way.

What DUTYPROOF screens for

This is DUTYPROOF’s screening threshold, not IRCC’s decision. For this NOC, screening requires at least 2 of its 7 official duties to be evidenced in your own words, plus the required letter elements. IRCC asks that you performed the actions in the occupation’s lead statement and a substantial number of its main duties — so treat the duty coverage as the number that matters, not the badge.

Codes this one is confused with

The NOC profile names these itself. Choosing the wrong code of a look-alike pair is the most common way genuine work experience fails to establish eligibility.

• 51100 Librarians
• 52100 Library and public archive technicians

Excluded from this code

• Librarians (See 51100 Librarians)
• Library and public archive technicians (See 52100 Library and public archive technicians)

Job titles filed under this code

A title on this list does not by itself put your experience in this code — the duties in your letter decide that.

advertising clerks supervisor · census area manager · census area manager assistant · census commissioner · census commissioner assistant · census district manager · communication clerks supervisor · copyright clearance supervisor · correspondence clerks supervisor · court reporters supervisor · customs clerks supervisor · fingerprint classifier supervisor · law archivists supervisor · legal services record writers supervisor · library clerks supervisor · library loans supervisor · licence clerks supervisor · passport office supervisor · public opinion interviewers supervisor · publication clerks supervisor · regional census manager · statistical clerks supervisor · survey interviewers supervisor

Employment requirements

• Completion of secondary school is required.
• Completion of college courses related to area supervised may be required.
• Experience in the clerical occupation supervised is usually required.