14202 Collection clerks

What this occupation covers

Collection clerks collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements. They are employed by collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments.

Official main duties

The NOC profile lists 6 main duties for this code.

• Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
• Resolve collection issues by making payment arrangements by telephone or visit to debtor
• Recommend further action or discontinuation of service in cases where payment is not forthcoming
• Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
• Answer correspondence, prepare reports and maintain records and files related to collection work
• May work with on-line accounts and systems.

Do not copy these lines into your reference letter. The letter has to describe what you actually did, in your employer’s words. DUTYPROOF flags wording lifted from the NOC as something to review, and an officer reading a letter that mirrors the NOC reads it the same way.

What DUTYPROOF screens for

This is DUTYPROOF’s screening threshold, not IRCC’s decision. For this NOC, screening requires at least 2 of its 6 official duties to be evidenced in your own words, plus the required letter elements. IRCC asks that you performed the actions in the occupation’s lead statement and a substantial number of its main duties — so treat the duty coverage as the number that matters, not the badge.

Codes this one is confused with

The NOC profile names these itself. Choosing the wrong code of a look-alike pair is the most common way genuine work experience fails to establish eligibility.

• 14200 Accounting and related clerks
• 12011 Supervisors, finance and insurance office workers
• 12104 Employment insurance and revenue officers

Excluded from this code

• Accounts receivable clerk (See 14200 Accounting and related clerks)
• Collection supervisor (See 12011 Supervisors, finance and insurance office workers)
• Tax collection officer (See 12104 Employment insurance and revenue officers)

Job titles filed under this code

A title on this list does not by itself put your experience in this code — the duties in your letter decide that.

advertising collector · bill collector · claims collector · collection agent (except taxation) · collection clerk · collection officer (except taxation) · collections investigation officer · collector · credit and collection clerk · financial collector · inspector and bill collector - electric power company · inspector and bill collector - gas company · instalment collector · insurance premium collector · loan collector · locator - collection · skip tracer - collection

Employment requirements

• Completion of secondary school is required.
• A business college diploma may be required.
• A period of on-the-job training is often provided for collection clerks and collection officers.
• A collections licence issued by the province or territory of employment is usually required.