64311 Pursers and flight attendants

What this occupation covers

Pursers and flight attendants ensure the safety and comfort of passengers and crew members during flights. Ship pursers attend to the safety and comfort of passengers aboard ships. Airline pursers and flight attendants are employed by airline companies. Ship pursers are employed by tour boat or cruise ship companies.

Official main duties

The NOC profile lists 6 main duties for this code.

• Greet passengers, explain and demonstrate safety procedures, check the general condition of the aircraft cabin, ensure that all necessary supplies are on board
• Attend to safety of passengers during take-offs, landings and emergencies
• Serve food and beverages to passengers and make flight announcements.
• Coordinate the activities of flight attendants, provide service to passengers during flight and complete reports.
• Supervise ship attendants and arrange activities for passengers
• Conduct ship's business, such as signing on crew, maintaining payroll records, assisting passengers in preparing customs declarations and supervising baggage storage.

Do not copy these lines into your reference letter. The letter has to describe what you actually did, in your employer’s words. DUTYPROOF flags wording lifted from the NOC as something to review, and an officer reading a letter that mirrors the NOC reads it the same way.

What DUTYPROOF screens for

This is DUTYPROOF’s screening threshold, not IRCC’s decision. For this NOC, screening requires at least 2 of its 6 official duties to be evidenced in your own words, plus the required letter elements. IRCC asks that you performed the actions in the occupation’s lead statement and a substantial number of its main duties — so treat the duty coverage as the number that matters, not the badge.

Codes this one is confused with

The NOC profile names these itself. Choosing the wrong code of a look-alike pair is the most common way genuine work experience fails to establish eligibility.

• 65200 Food and beverage servers
• 65210 Support occupations in accommodation, travel and facilities set-up services

Excluded from this code

• Food and beverage servers (See 65200 Food and beverage servers)
• Support occupations in accommodation, travel and facilities set-up services (See 65210 Support occupations in accommodation, travel and facilities set-up services)

Job titles filed under this code

A title on this list does not by itself put your experience in this code — the duties in your letter decide that.

aircraft flight attendant · airline purser · chief steward - ship · commissary attendant - air transport · customer service director (CSD) - water transportation · flight attendant · flight purser · flight service director · in-charge flight attendant · in-flight service manager · passenger service director - water transportation · purser - air transportation · purser - water transport · ship purser · ship supply officer

Employment requirements

• Flight attendants and flight pursers require the completion of secondary school and a training program approved by Transport Canada.
• Flight pursers/customer service directors require experience as a flight attendant.
• Ship pursers may require experience as a ship attendant.
• Flight attendants and ship pursers usually require experience working with the public.