65210 Support occupations in accommodation, travel and facilities set-up services

What this occupation covers

Workers in support occupations in accommodation, travel and facilities set-up services escort guests to their rooms, carry travellers' luggage at airports, in railway stations and aboard ships, clean and maintain public areas and passengers' rooms aboard ships and trains, and set up rooms and associated furnishings, commercial displays, exhibits, equipment and booths in facilities and establishments. They are employed by hotels, conference centres, retail establishments, passenger transport companies and throughout the private and public sectors.

Official main duties

The NOC profile lists 15 main duties for this code.

• Carry luggage for hotel guests, escort incoming guests to their rooms
• Check rooms to ensure they are in order
• Offer information regarding features of rooms, services of hotel and points of interest
• Assist guests with special needs
• Attend to group arrivals and departures
• Receive and deliver items and messages for guests
• Handle guest complaints and requests and maintain luggage storage areas.
• Convey travellers' luggage at railway stations and airports by hand or hand truck and arrange for ground transportation.
• Set and clear tables, serve food and beverages, clean sleeping cars and cabins, make beds, wash dishes and maintain washroom supplies
• Carry luggage for passengers aboard ships.
• Ensure customer satisfaction and comfort.
• Set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms
• Assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions
• Assist with installation of audiovisual equipment and help in resolving problems during use
• May perform minor repairs on installations and routine maintenance of audiovisual equipment.

Do not copy these lines into your reference letter. The letter has to describe what you actually did, in your employer’s words. DUTYPROOF flags wording lifted from the NOC as something to review, and an officer reading a letter that mirrors the NOC reads it the same way.

What DUTYPROOF screens for

This is DUTYPROOF’s screening threshold, not IRCC’s decision. For this NOC, screening requires at least 3 of its 15 official duties to be evidenced in your own words, plus the required letter elements. IRCC asks that you performed the actions in the occupation’s lead statement and a substantial number of its main duties — so treat the duty coverage as the number that matters, not the badge.

Codes this one is confused with

The NOC profile names these itself. Choosing the wrong code of a look-alike pair is the most common way genuine work experience fails to establish eligibility.

• 74202 Air transport ramp attendants
• 64314 Hotel front desk clerks
• 75101 Material handlers
• 53111 Motion pictures, broadcasting, photography and performing arts assistants and operators

Excluded from this code

• Air transport ramp attendants (See 74202 Air transport ramp attendants)
• Hotel front desk clerks (See 64314 Hotel front desk clerks)
• Material handlers (See 75101 Material handlers)
• Motion pictures, broadcasting, photography and performing arts assistants and operators (See 53111 Motion pictures, broadcasting, photography and performing arts assistants and operators)

Job titles filed under this code

A title on this list does not by itself put your experience in this code — the duties in your letter decide that.

audiovisual helper · baggage handler · baggage master · baggage porter · banquet porter · bellhop · car supplier - railway · cruise line passenger attendant · display installer · door person - hotel · facilities porter · hotel doorkeeper · hotel guest services attendant · lobby porter · luggage attendant · passenger service attendant - railway · port redcap · redcap · room flipper · room porter · ship passenger attendant · showcase installer · skytrain attendant · sleeping car attendant

Employment requirements

• Some secondary school education may be required.