70012 Facility operation and maintenance managers

What this occupation covers

Facility operation managers plan, organize, direct, control and evaluate the operations of commercial, transportation and recreational facilities and the included real estate. Facility operation managers are employed by a wide range of establishments, such as airports, harbours, canals, shopping centres, convention centres, warehouses and recreational facilities. Maintenance managers plan, organize, direct, control and evaluate the maintenance department within commercial, industrial, institutional, recreational and other facilities. Maintenance managers are employed by a wide range of establishments, such as office buildings, shopping centres, airports, harbours, warehouses, grain terminals, universities, schools and sports facilities, and by the maintenance and mechanical engineering departments of manufacturing and other industrial establishments.

Official main duties

The NOC profile lists 13 main duties for this code.

• Plan, organize, direct, control and evaluate the operations of commercial, transportation and recreational facilities and the included real estate
• Oversee the leasing of space in the facility and the included real estate and the development of marketing strategies
• Plan, organize and direct administrative services such as signage, cleaning, maintenance, parking, safety inspections, security and snow removal
• Plan, organize, direct, control and evaluate construction projects to modify commercial, transportation and recreational facilities and real estate
• Oversee the installation, maintenance and repair of real estate infrastructures including machinery, equipment and electrical and mechanical systems
• Plan and manage the facility's operations budget
• Prepare or oversee the preparation of reports and statistics related to areas of responsibility
• Hire and oversee training and supervision of staff.
• Direct the maintenance and repair of an establishment's machinery, equipment and electrical and mechanical systems
• Develop and implement schedules and procedures for safety inspections and preventive maintenance programs
• Coordinate cleaning, snow removal and landscaping operations
• Administer contracts for the provision of supplies and services
• Plan and manage a facility's maintenance budget

Do not copy these lines into your reference letter. The letter has to describe what you actually did, in your employer’s words. DUTYPROOF flags wording lifted from the NOC as something to review, and an officer reading a letter that mirrors the NOC reads it the same way.

What DUTYPROOF screens for

This is DUTYPROOF’s screening threshold, not IRCC’s decision. For this NOC, screening requires at least 2 of its 13 official duties to be evidenced in your own words, plus the required letter elements. IRCC asks that you performed the actions in the occupation’s lead statement and a substantial number of its main duties — so treat the duty coverage as the number that matters, not the badge.

Codes this one is confused with

The NOC profile names these itself. Choosing the wrong code of a look-alike pair is the most common way genuine work experience fails to establish eligibility.

• 73201 General building maintenance workers and building superintendents
• 72020 Contractors and supervisors, mechanic trades
• 70020 Managers in transportation
• 90010 Manufacturing managers
• 13101 Property administrators

Excluded from this code

• Administrative services managers (See 1001 Administrative services managers)
• Building superintendent (See 73201 General building maintenance workers and building superintendents)
• Contractors and supervisors, mechanic trades (See 72020 Contractors and supervisors, mechanic trades)
• Director of operations - transportation (See 70020 Managers in transportation)
• Freight traffic manager (See 70020 Managers in transportation)
• Production operations manager (See 90010 Manufacturing managers)
• Property administrators (See 13101 Property administrators)

Job titles filed under this code

A title on this list does not by itself put your experience in this code — the duties in your letter decide that.

airport manager · airport services manager · airport terminal manager · arena manager · assistant grain elevator manager · assistant shopping centre manager · assistant shopping mall manager · assistant warehouse manager · athletic facility manager · building maintenance head · building maintenance manager · building operations manager · building services head · building services manager · campus maintenance manager · canal director · canal superintendent · cemetery manager · conference centre manager · convention centre manager · country grain elevator facility manager · country grain elevator manager · director of maintenance · distribution centre manager

Employment requirements

• Facility operation managers require completion of a college or university program in business administration or in a discipline related to facility operation and maintenance or an equivalent combination of technical training and experience in administration or maintenance.
• Maintenance managers require completion of a college or university program in electrical or mechanical engineering or in another discipline related to building maintenance or an equivalent combination of technical training and experience in building maintenance.
• Several years of supervisory experience in facility operations or maintenance are usually required.