14102 Personnel clerks

What this occupation covers

Personnel clerks assist personnel officers and human resources specialists and compile, maintain and process information relating to staffing, recruitment, training, labour relations, performance evaluations and classifications. They are employed in personnel departments throughout the private and public sectors.

Official main duties

The NOC profile lists 6 main duties for this code.

• Process, verify and register documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations and classifications
• Maintain and update manual and computerized filing and registration systems, and compile and prepare reports and documents relating to personnel activities
• Respond to telephone and written enquiries from staff and the general public regarding personnel matters
• Arrange for advertising or posting of job vacancies, assist in screening and rating of job applicants, and conduct reference checks
• Administer and score employment tests, such as keyboarding and proofreading tests
• Arrange for in-house and external training activities.

Do not copy these lines into your reference letter. The letter has to describe what you actually did, in your employer’s words. DUTYPROOF flags wording lifted from the NOC as something to review, and an officer reading a letter that mirrors the NOC reads it the same way.

What DUTYPROOF screens for

This is DUTYPROOF’s screening threshold, not IRCC’s decision. For this NOC, screening requires at least 2 of its 6 official duties to be evidenced in your own words, plus the required letter elements. IRCC asks that you performed the actions in the occupation’s lead statement and a substantial number of its main duties — so treat the duty coverage as the number that matters, not the badge.

Codes this one is confused with

The NOC profile names these itself. Choosing the wrong code of a look-alike pair is the most common way genuine work experience fails to establish eligibility.

• 12101 Human resources and recruitment officers
• 11200 Human resources professionals
• 13102 Payroll administrators
• 12010 Supervisors, general office and administrative support workers

Excluded from this code

• Human resources and recruitment officers (See 12101 Human resources and recruitment officers)
• Human resources professionals (See 11200 Human resources professionals)
• Payroll administrators (See 13102 Payroll administrators)
• Supervisors, general office and administrative support workers (See 12010 Supervisors, general office and administrative support workers)

Job titles filed under this code

A title on this list does not by itself put your experience in this code — the duties in your letter decide that.

classification clerk - human resources · employment clerk · human resources assistant · human resources clerk · human resources clerk - Canadian Armed Forces · identification clerk · labour relations clerk · personnel clerk · personnel services clerk · staffing assistant · staffing clerk · training clerk

Employment requirements

• Completion of secondary school is usually required.
• Completion of college or other courses in personnel administration may be required.
• Some clerical experience may be required.