12010 Supervisors, general office and administrative support workers

What this occupation covers

Supervisors of general office and administrative support workers supervise and coordinate the activities of workers in the following minor groups: Office support and court services occupations (1410) and Survey, statistical and data entry occupations (1411). They are employed throughout the public and private sectors.

Official main duties

The NOC profile lists 7 main duties for this code.

• Coordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Resolve work-related problems and prepare and submit progress and other reports
• Train workers in job duties, safety procedures and company policies
• Requisition supplies and materials
• Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
• May perform the same duties as workers supervised.

Do not copy these lines into your reference letter. The letter has to describe what you actually did, in your employer’s words. DUTYPROOF flags wording lifted from the NOC as something to review, and an officer reading a letter that mirrors the NOC reads it the same way.

What DUTYPROOF screens for

This is DUTYPROOF’s screening threshold, not IRCC’s decision. For this NOC, screening requires at least 2 of its 7 official duties to be evidenced in your own words, plus the required letter elements. IRCC asks that you performed the actions in the occupation’s lead statement and a substantial number of its main duties — so treat the duty coverage as the number that matters, not the badge.

Codes this one is confused with

The NOC profile names these itself. Choosing the wrong code of a look-alike pair is the most common way genuine work experience fails to establish eligibility.

• 13100 Administrative officers
• 12011 Supervisors, finance and insurance office workers
• 12012 Supervisors, library, correspondence and related information workers
• 72025 Supervisors, mail and message distribution occupations
• 12013 Supervisors, supply chain, tracking and scheduling coordination occupations

Excluded from this code

• Office manager (See 13100 Administrative officers)
• Supervisors, finance and insurance office workers (See 12011 Supervisors, finance and insurance office workers)
• Supervisors, library, correspondence and related information workers (See 12012 Supervisors, library, correspondence and related information workers)
• Supervisors, mail and message distribution occupations (See 72025 Supervisors, mail and message distribution occupations)
• Supervisors, supply chain, tracking and scheduling coordination occupations (See 12013 Supervisors, supply chain, tracking and scheduling coordination occupations)

Job titles filed under this code

A title on this list does not by itself put your experience in this code — the duties in your letter decide that.

administrative clerks supervisor · attendance records supervisor · clerical supervisor · contract clerks supervisor · data control supervisor · data entry clerks supervisor · data entry supervisor · desktop publishing operators supervisor · desktop publishing supervisor · desktop publishing system supervisor · electronic data-processing (EDP) unit - supervisor · filing clerks supervisor · filing service supervisor · general office clerks supervisor · hospital admitting clerks supervisor · nursing registry supervisor · office clerks supervisor · office machine operators supervisor · office services supervisor · office supervisor · operations supervisor · personnel clerks supervisor · photocopy unit supervisor · price information clerks supervisor

Employment requirements

• Completion of secondary school is required.
• Completion of college courses related to area supervised is usually required.
• Experience in the occupation supervised is usually required.