60031 Accommodation service managers

What this occupation covers

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

Official main duties

The NOC profile lists 7 main duties for this code.

• Develop, implement and evaluate policies and procedures for the operation of the department or establishment
• Prepare budgets and monitor revenues and expenses
• Participate in the development of pricing and promotional strategies
• Negotiate with suppliers for the provision of materials and supplies
• Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
• Recruit and supervise staff, oversee training and set work schedules
• Resolve customer complaints.

Do not copy these lines into your reference letter. The letter has to describe what you actually did, in your employer’s words. DUTYPROOF flags wording lifted from the NOC as something to review, and an officer reading a letter that mirrors the NOC reads it the same way.

What DUTYPROOF screens for

This is DUTYPROOF’s screening threshold, not IRCC’s decision. For this NOC, screening requires at least 2 of its 7 official duties to be evidenced in your own words, plus the required letter elements. IRCC asks that you performed the actions in the occupation’s lead statement and a substantial number of its main duties — so treat the duty coverage as the number that matters, not the badge.

Codes this one is confused with

The NOC profile names these itself. Choosing the wrong code of a look-alike pair is the most common way genuine work experience fails to establish eligibility.

• 10022 Advertising, marketing and public relations managers
• 62021 Executive housekeepers
• 70012 Facility operation and maintenance managers
• 60030 Restaurant and food service managers
• 60020 Retail and wholesale trade managers

Excluded from this code

• Advertising, marketing and public relations managers (See 10022 Advertising, marketing and public relations managers)
• Executive housekeepers (See 62021 Executive housekeepers)
• Facility operation and maintenance managers (See 70012 Facility operation and maintenance managers)
• Restaurant and food service managers (See 60030 Restaurant and food service managers)
• Retail and wholesale trade managers (See 60020 Retail and wholesale trade managers)

Job titles filed under this code

A title on this list does not by itself put your experience in this code — the duties in your letter decide that.

accommodations manager · assistant manager - accommodation services · bed and breakfast manager · bed and breakfast operator · boarding house keeper · boarding house manager · camp manager · campground manager · campground operator · canoe camp operator · country inn operator · fishing camp operator · front desk hotel manager · front desk manager - accommodation services · guest services manager · guest-house operator · hostel manager · hotel assistant manager · hotel director · hotel front desk manager · hotel front office manager · hotel manager · hotel operator · hunting and fishing lodge manager

Employment requirements

• A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.
• Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.