64314 Hotel front desk clerks

What this occupation covers

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

Official main duties

The NOC profile lists 5 main duties for this code.

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment.

Do not copy these lines into your reference letter. The letter has to describe what you actually did, in your employer’s words. DUTYPROOF flags wording lifted from the NOC as something to review, and an officer reading a letter that mirrors the NOC reads it the same way.

What DUTYPROOF screens for

This is DUTYPROOF’s screening threshold, not IRCC’s decision. For this NOC, screening requires at least 2 of its 5 official duties to be evidenced in your own words, plus the required letter elements. IRCC asks that you performed the actions in the occupation’s lead statement and a substantial number of its main duties — so treat the duty coverage as the number that matters, not the badge.

Codes this one is confused with

The NOC profile names these itself. Choosing the wrong code of a look-alike pair is the most common way genuine work experience fails to establish eligibility.

• 62022 Accommodation, travel, tourism and related services supervisors
• 64310 Travel counsellors

Excluded from this code

• Hotel clerk supervisor (See 62022 Accommodation, travel, tourism and related services supervisors)
• Travel counsellors (See 64310 Travel counsellors)

Job titles filed under this code

A title on this list does not by itself put your experience in this code — the duties in your letter decide that.

day clerk - hotel · front desk agent · front desk hotel clerk · front office hotel clerk · guest service agent · guest service representative - hotel · guest services agent - hotel · hotel clerk · hotel concierge · hotel front desk clerk · hotel front office clerk · hotel night auditor · hotel receptionist · night auditor - hotel · night clerk · night clerk - hotel · reception clerk - hotel · reservations clerk - hotel · room clerk · room clerk - hotel · room service clerk - hotel · superintendent of services - hotel

Employment requirements

• Completion of secondary school or equivalent is usually required.
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
• Guest services representative trade certification is available, but voluntary, in Saskatchewan.