10019 Other administrative services managers

What this occupation covers

Other administrative services managers plan, organize, direct, control and evaluate departments responsible for corporate governance and regulatory compliance, records management, security services, admissions and other administrative services. Also included in this unit group are managers responsible for departments involved in two or more of the following activities: finance, human resources, purchasing or administrative services. Managers in this unit group are employed throughout the public and private sectors.

Official main duties

The NOC profile lists 6 main duties for this code.

• Plan, organize, direct, control and evaluate the operations of a department providing a single administrative service or several administrative services
• Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services
• Direct and control corporate governance and regulatory compliance procedures within the establishment
• Plan, administer and control budgets for contracts, equipment and supplies
• Prepare reports and briefs for management committees evaluating administrative services
• Interview, hire and oversee training for staff.

Do not copy these lines into your reference letter. The letter has to describe what you actually did, in your employer’s words. DUTYPROOF flags wording lifted from the NOC as something to review, and an officer reading a letter that mirrors the NOC reads it the same way.

What DUTYPROOF screens for

This is DUTYPROOF’s screening threshold, not IRCC’s decision. For this NOC, screening requires at least 2 of its 6 official duties to be evidenced in your own words, plus the required letter elements. IRCC asks that you performed the actions in the occupation’s lead statement and a substantial number of its main duties — so treat the duty coverage as the number that matters, not the badge.

Codes this one is confused with

The NOC profile names these itself. Choosing the wrong code of a look-alike pair is the most common way genuine work experience fails to establish eligibility.

• 20012 Computer and information systems managers
• 14103 Court clerks and related court services occupations
• 70012 Facility operation and maintenance managers
• 10010 Financial managers
• 10011 Human resources managers
• 10012 Purchasing managers

Excluded from this code

• Computer and information systems managers (See 20012 Computer and information systems managers)
• Court clerks and related court services occupations (See 14103 Court clerks and related court services occupations)
• Facility operation and maintenance managers (See 70012 Facility operation and maintenance managers)
• Financial managers (See 10010 Financial managers)
• Human resources managers (See 10011 Human resources managers)
• Purchasing managers (See 10012 Purchasing managers)

Job titles filed under this code

A title on this list does not by itself put your experience in this code — the duties in your letter decide that.

account records manager · accounting records manager · administration and property management services director · administrative manager · administrative records department manager · administrative records manager · administrative services chief · administrative services director · administrative services manager · administrative support services manager · admissions director - health care · assistant court registrar · assistant deputy court registrar · branch manager - administration · buildings, vehicles and supplies manager · business manager - non-profit organization · chartered administrator - management · chartered secretary - management · county court registrar · court of appeal registrar · court registrar · court services manager · deputy court registrar · deputy land registrar

Employment requirements

• A bachelor's degree or college diploma in business administration or a related administrative services field is usually required.
• Several years of experience at a professional level in business administration, finance or administrative services are usually required.
• An Associate of the Institute of Chartered Secretaries and Administrators (ACIS), Fellow of the Institute of Chartered Secretaries and Administrators (FCIS) or a Professional Administrator (P Adm) designation may be required for some occupations in this group.
• Certification in health information management by the Canadian Health Information Management Association (CHIMA) may be required.
• In Quebec, certification with the Association québécoise des archivistes médicales may be required.
• Court registrars employed by the higher courts may require judicial credentials.