10029 Other business services managers

What this occupation covers

Other business services managers plan, organize, direct, control and evaluate the operations of establishments that provide services to business, and ensure the quality of those services and client satisfaction. They work in fields such as management consulting, market research, personnel and payroll services, contact centre services and security services.

Official main duties

The NOC profile lists 8 main duties for this code.

• Plan, organize, direct, control and evaluate the operations of establishments that provide services to business such as management consulting, market research, personnel and payroll services, contact centre services and security services
• Plan, develop and organize the policies and procedures of these establishments
• Develop action plans, provide expertise in response to client needs, and support and advise project teams
• Direct and advise staff in the development and implementation of service quality assessment strategies
• Plan, administer and control budgets for client projects, contracts, equipment and supplies
• Represent the company within various economic and social organizations
• Assist staff with administrative or technical problems
• Hire, train and supervise staff.

Do not copy these lines into your reference letter. The letter has to describe what you actually did, in your employer’s words. DUTYPROOF flags wording lifted from the NOC as something to review, and an officer reading a letter that mirrors the NOC reads it the same way.

What DUTYPROOF screens for

This is DUTYPROOF’s screening threshold, not IRCC’s decision. For this NOC, screening requires at least 2 of its 8 official duties to be evidenced in your own words, plus the required letter elements. IRCC asks that you performed the actions in the occupation’s lead statement and a substantial number of its main duties — so treat the duty coverage as the number that matters, not the badge.

Codes this one is confused with

The NOC profile names these itself. Choosing the wrong code of a look-alike pair is the most common way genuine work experience fails to establish eligibility.

• 10022 Advertising, marketing and public relations managers
• 20011 Architecture and science managers
• 10021 Banking, credit and other investment managers
• 20012 Computer and information systems managers
• 20010 Engineering managers
• 10020 Insurance, real estate and financial brokerage managers
• 00012 Senior managers - financial, communications and other business services

Excluded from this code

• Advertising, marketing and public relations managers (See 10022 Advertising, marketing and public relations managers)
• Architecture and science managers (See 20011 Architecture and science managers)
• Banking, credit and other investment managers (See 10021 Banking, credit and other investment managers)
• Computer and information systems managers (See 20012 Computer and information systems managers)
• Engineering managers (See 20010 Engineering managers)
• Insurance, real estate and financial brokerage managers (See 10020 Insurance, real estate and financial brokerage managers)
• Senior managers - financial, communications and other business services (See 00012 Senior managers - financial, communications and other business services)

Job titles filed under this code

A title on this list does not by itself put your experience in this code — the duties in your letter decide that.

accounting firm manager · accounting firm manager - business services · assistant vice-president - trade, broadcasting and other services · audit firm manager · auditing firm manager · call centre manager · conference development manager · conference services manager · contact centre manager · customs manager - business services · detective agency manager · employment agency manager · employment office manager · energy asset joint venture manager · land contracts manager · legal firm manager · management consulting service manager · management services division head - business services · market research service manager · methods and procedures manager · mineral land administration manager · mineral land and contract manager · nursing registry manager · organizational methods analysis director

Employment requirements

• A bachelor's degree or college diploma in a field related to the business service provided is usually required.
• Several years of experience in a field related to the business service provided are usually required.
• Licences, certificates or registration may be required for some business services managers. For example, accounting firm managers usually require accounting certification.
• University studies in business administration may be required.