62010 Retail sales supervisors

What this occupation covers

Retail sales supervisors supervise and coordinate the activities of workers in the following unit groups: Retail salespersons and visual merchandisers (64100), Cashiers (65100), Store shelf stockers, clerks and order fillers (65102) and Other sales related occupations (65109). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

Official main duties

The NOC profile lists 10 main duties for this code.

• Supervise and coordinate sales staff and cashiers
• Assign sales workers to duties and prepare work schedules
• Authorize payments and the return of merchandise
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Maintain specified inventory and order merchandise
• Prepare reports regarding sales volumes, merchandising and personnel matters
• Hire and train or arrange for the training of new sales staff and monitor and report on performance
• Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
• May perform the same duties as workers supervised
• May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

Do not copy these lines into your reference letter. The letter has to describe what you actually did, in your employer’s words. DUTYPROOF flags wording lifted from the NOC as something to review, and an officer reading a letter that mirrors the NOC reads it the same way.

What DUTYPROOF screens for

This is DUTYPROOF’s screening threshold, not IRCC’s decision. For this NOC, screening requires at least 2 of its 10 official duties to be evidenced in your own words, plus the required letter elements. IRCC asks that you performed the actions in the occupation’s lead statement and a substantial number of its main duties — so treat the duty coverage as the number that matters, not the badge.

Codes this one is confused with

The NOC profile names these itself. Choosing the wrong code of a look-alike pair is the most common way genuine work experience fails to establish eligibility.

• 60020 Retail and wholesale trade managers
• 62100 Technical sales specialists - wholesale trade

Excluded from this code

• Retail and wholesale trade managers (See 60020 Retail and wholesale trade managers)
• Service supervisors (See 6202 Service supervisors)
• Technical sales supervisor (See 62100 Technical sales specialists - wholesale trade)

Job titles filed under this code

A title on this list does not by itself put your experience in this code — the duties in your letter decide that.

bakery supervisor - supermarket · cage supervisor - casino · cashier supervisor - retail · chief canvasser - retail · customer service supervisor - retail · delicatessen supervisor - food store · delivery person supervisor · department store supervisor · department supervisor - retail · display design supervisor · display designers supervisor · door-to-door sales supervisor · door-to-door salesperson supervisor - retail · food store supervisor · front end supervisor - retail · grocery clerk supervisor · head cashier · key holder - retail store · liquor store supervisor · meat department supervisor · newspaper delivery persons supervisor · newspaper sales supervisor · newspaper salesperson supervisor · night crew leader - retail store

Employment requirements

• Completion of secondary school is usually required.
• Previous retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is usually required.