64313 Ground and water transport ticket agents, cargo service representatives and related clerks

What this occupation covers

Ground and water transport ticket agents, cargo service representatives and related clerks, quote fares and rates, make reservations, issue tickets, process cargo shipments, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.

Official main duties

The NOC profile lists 8 main duties for this code.

• Answer customer inquiries, quote fares and assist clients in planning travel times and routes
• Reserve seats for tour companies, travel agencies, wholesalers and the general public
• Issue tickets, handle cash transactions and check baggage
• Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.
• Quote fare and rates for cargo shipment
• Compute shipment costs including charges for services and insurance using rate tables and schedules and prepare and maintain shipping and other documents
• Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships
• Trace lost or misdirected passenger baggage or cargo shipment.

Do not copy these lines into your reference letter. The letter has to describe what you actually did, in your employer’s words. DUTYPROOF flags wording lifted from the NOC as something to review, and an officer reading a letter that mirrors the NOC reads it the same way.

What DUTYPROOF screens for

This is DUTYPROOF’s screening threshold, not IRCC’s decision. For this NOC, screening requires at least 2 of its 8 official duties to be evidenced in your own words, plus the required letter elements. IRCC asks that you performed the actions in the occupation’s lead statement and a substantial number of its main duties — so treat the duty coverage as the number that matters, not the badge.

Codes this one is confused with

The NOC profile names these itself. Choosing the wrong code of a look-alike pair is the most common way genuine work experience fails to establish eligibility.

• 62022 Accommodation, travel, tourism and related services supervisors
• 64312 Airline ticket and service agents
• 64310 Travel counsellors

Excluded from this code

• Accommodation, travel, tourism and related services supervisors (See 62022 Accommodation, travel, tourism and related services supervisors)
• Airline ticket and service agents (See 64312 Airline ticket and service agents)
• Travel counsellors (See 64310 Travel counsellors)

Job titles filed under this code

A title on this list does not by itself put your experience in this code — the duties in your letter decide that.

baggage agent - railway · baggage agent (except airline) · baggage clerk (except airline) · bookings clerk - railway · bookings clerk - wholesale travel · bookings clerk (except airline) · bus ticket agent · cargo customer service representative - bus line · cargo customer service representative - marine shipping · cargo customer service representative - railway · check-in agent (except airline) · client service representative - bus line · counter clerk (except airline) · counter sales agent - railway · counter sales agent (except airline) · counter service agent - railway · counter service agent (except airline) · customer sales and service agent (except airline) · customer service agent - bus line · customer service representative - bus line · freight agent - railway · freight agent (except airline) · luggage checker (except airline) · passenger agent - railway

Employment requirements

• Completion of secondary school is usually required.
• Up to 10 weeks of training may be provided.