64312 Airline ticket and service agents

What this occupation covers

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.

Official main duties

The NOC profile lists 11 main duties for this code.

• Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
• Assist pre-boarding passengers and provide information on fares and flight schedules and routes
• Trace lost, delayed or misdirected baggage for customers.
• Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
• Trace lost or misdirected cargo and maintain shipping and other records
• Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
• Relay operational messages to operations control and downline stations
• Calculate load weights for compartments of aircraft using charts and computers
• Plan load to distribute and balance cargo.
• Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
• Provide information on airline passengers and process mileage points.

Do not copy these lines into your reference letter. The letter has to describe what you actually did, in your employer’s words. DUTYPROOF flags wording lifted from the NOC as something to review, and an officer reading a letter that mirrors the NOC reads it the same way.

What DUTYPROOF screens for

This is DUTYPROOF’s screening threshold, not IRCC’s decision. For this NOC, screening requires at least 2 of its 11 official duties to be evidenced in your own words, plus the required letter elements. IRCC asks that you performed the actions in the occupation’s lead statement and a substantial number of its main duties — so treat the duty coverage as the number that matters, not the badge.

Codes this one is confused with

The NOC profile names these itself. Choosing the wrong code of a look-alike pair is the most common way genuine work experience fails to establish eligibility.

• 62022 Accommodation, travel, tourism and related services supervisors
• 65210 Support occupations in accommodation, travel and facilities set-up services
• 64313 Ground and water transport ticket agents, cargo service representatives and related clerks
• 64310 Travel counsellors

Excluded from this code

• Airline sales and service agents supervisor (See 62022 Accommodation, travel, tourism and related services supervisors)
• Baggage handler (See 65210 Support occupations in accommodation, travel and facilities set-up services)
• Ground and water transport ticket agents, cargo service representatives and related clerks (See 64313 Ground and water transport ticket agents, cargo service representatives and related clerks)
• Travel counsellors (See 64310 Travel counsellors)

Job titles filed under this code

A title on this list does not by itself put your experience in this code — the duties in your letter decide that.

agent ticket and information - airline · airline baggage agent · airline cargo agent · airline customer service representative · airline load planner · airline passenger agent · airline reservation agent · airline sales and service agent · airline ticket agent · baggage agent - airline · baggage tracer - airline · baggage tracing agent - airline · cargo agent - airline · cargo customer service representative - airline · certified load control agent - airline · certified load planner - airline · check-in agent - airline · client service representative - airline · commissary agent - airline · counter services agent - airline · customer sales agent - airline · customer service agent - airline · customer service representative - airline · flight agent

Employment requirements

• Completion of secondary school is usually required.
• Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
• Airline station agents usually require experience as a ticket, baggage or cargo agent.
• Load planners require a restricted radio operator's licence and usually require airline operations experience.