60040 Managers in customer and personal services

What this occupation covers

Managers in customer and personal services provide services such as dry cleaning, hairdressing or residential cleaning. This group also includes managers of schools that provide non-vocational instruction in driving, languages, music, dance, art, cooking or fashion.

Official main duties

The NOC profile lists 6 main duties for this code.

• Plan, organize, direct, control and evaluate the operations of an establishment providing services such as dry cleaning, hairdressing or residential cleaning, or a school providing non-vocational instruction in driving, languages, music, dance, art, cooking or fashion
• Establish or implement policies and procedures for staff
• Plan and control budget and inventory
• Respond to inquiries or complaints and resolve problems
• Manage contracts for advertising or marketing strategies
• Hire, train and supervise staff.

Do not copy these lines into your reference letter. The letter has to describe what you actually did, in your employer’s words. DUTYPROOF flags wording lifted from the NOC as something to review, and an officer reading a letter that mirrors the NOC reads it the same way.

What DUTYPROOF screens for

This is DUTYPROOF’s screening threshold, not IRCC’s decision. For this NOC, screening requires at least 2 of its 6 official duties to be evidenced in your own words, plus the required letter elements. IRCC asks that you performed the actions in the occupation’s lead statement and a substantial number of its main duties — so treat the duty coverage as the number that matters, not the badge.

Codes this one is confused with

The NOC profile names these itself. Choosing the wrong code of a look-alike pair is the most common way genuine work experience fails to establish eligibility.

• 60031 Accommodation service managers
• 62024 Cleaning supervisors
• 62021 Executive housekeepers
• 10029 Other business services managers
• 60020 Retail and wholesale trade managers
• 62010 Retail sales supervisors

Excluded from this code

• Accommodation service managers (See 60031 Accommodation service managers)
• Cleaning supervisors (See 62024 Cleaning supervisors)
• Executive housekeepers (See 62021 Executive housekeepers)
• Other business services managers (See 10029 Other business services managers)
• Retail and wholesale trade managers (See 60020 Retail and wholesale trade managers)
• Retail sales supervisors (See 62010 Retail sales supervisors)

Job titles filed under this code

A title on this list does not by itself put your experience in this code — the duties in your letter decide that.

academy of music manager · art school manager · automobile driver training school manager · automobile driving school manager · barber shop manager · beauty shop manager · boarding kennel manager · car wash manager · carpet cleaning service manager · cold-storage manager · cooking school manager · craft school manager · crematorium manager · dance school manager · dog grooming establishment manager · dog kennel manager · driving school manager · dry cleaning plant manager · dry cleaning service manager · escort agency manager · esthetic services manager · fur cleaning plant manager · hairdressing salon manager · hairstyling salon manager

Employment requirements

• Completion of secondary school is usually required.
• A college diploma or vocational certificate in the subject of instruction may be required.
• One to three years of experience in the service being offered are usually required.